The Human Side of AI: the Impact of AI on the Service Industry

February 9, 2021


Recent advancements in Natural Language Processing and Visual Recognition are driving the development of Service AI, such as Service Robots and Chatbots employed in the delivery of customer-facing services. This recording of a live online lecture by Dr Roberta Bernardi of the University of Bristol takes a critical look at the evolution of Service AI, how the ability of intelligent machines to simulate human emotions and empathetic interactions with humans can transform the service industry.

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